Shipping and Delivery Policy

Last updated: August 17, 2026

This Shipping and Delivery Policy explains the processing, shipping, delivery and tracking procedures applicable to orders placed with Veddelev Outdoor.

Please review this Policy before placing an order.

1. Company Information

Company name: Veddelev Outdoor
CVR number: 43856502
Company representative: Morten Stagsted Sillesen

Registered address:
C/O Ulla Sognstrup Larsen
Rødbyvej 19
4000 Roskilde
Denmark

Email: support@prwdh.shop
Telephone: +45 57 35 28 68

2. Shipping Area

We currently provide delivery to eligible destinations throughout Europe.

Delivery availability may vary depending on:

  • Destination country or region;

  • Local carrier coverage;

  • Product availability;

  • Product type;

  • Parcel size or weight;

  • Customs or import restrictions; and

  • Other logistical limitations.

The availability of delivery to your specific address will be shown or confirmed during checkout.

If we are unable to deliver to the address provided, we may contact you or cancel the affected order.

If payment has already been collected for an order that we are unable to fulfil, the appropriate amount will be refunded.

3. Order Processing Time

Orders are normally processed within 1–2 business days after they have been successfully submitted and confirmed.

Business days are generally Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

Processing may take longer where:

  • Payment requires additional verification;

  • The delivery address is incomplete or incorrect;

  • Additional information is required from the customer;

  • A product is temporarily unavailable;

  • An order contains multiple products;

  • Fraud-prevention checks are required; or

  • We experience an unusually high volume of orders.

If additional information is required to process your order, we may contact you using the contact details provided during checkout.

4. Estimated Delivery Time

For standard deliveries to eligible European destinations, the estimated transportation time is generally:

approximately 5–7 business days after dispatch

Please note that this estimate does not include the 1–2 business day order-processing period.

For example, an order may normally require:

  • 1–2 business days for processing; plus

  • 5–7 business days for transportation after dispatch.

Delivery times stated in this Policy are estimates and may vary depending on the circumstances described below.

Delivery may take longer for:

  • Remote areas;

  • Islands;

  • Locations with limited carrier coverage;

  • Orders requiring customs processing;

  • Public holidays;

  • Severe weather conditions;

  • Carrier congestion;

  • Border or regulatory inspections; or

  • Other circumstances outside our reasonable control.

Nothing in this section limits any mandatory delivery rights available to consumers under applicable law.

5. Shipping Charges

Any applicable shipping or delivery charge will be displayed during checkout before you submit your order.

Where free shipping is available, this will be indicated on the relevant product page, cart or checkout page.

Shipping costs may depend on factors such as:

  • Destination;

  • Product;

  • Package size or weight;

  • Delivery method;

  • Carrier; and

  • Available promotional offers.

Additional delivery costs may apply where:

  • You request an expedited or special delivery service;

  • A parcel must be resent because an incorrect or incomplete address was provided;

  • A parcel is not collected within the carrier's collection period;

  • A delivery is refused without a valid legal reason; or

  • Additional remote-area or carrier charges apply.

Where prior disclosure is required by law, additional charges will be communicated before they are charged.

6. Available Delivery Methods

Available delivery methods depend on the destination and will be displayed during checkout where applicable.

Delivery may be carried out by:

  • Postal operators;

  • Courier companies;

  • Local delivery partners; or

  • Other logistics providers.

We may use different carriers depending on:

  • Destination country;

  • Product;

  • Parcel size;

  • Warehouse location; and

  • Carrier availability.

The carrier used for an order may vary unless a specific carrier is shown for that order.

7. Cash on Delivery

Where Cash on Delivery (COD) is available, this option will be displayed during checkout.

Cash on Delivery may not be available for every:

  • Country;

  • Region;

  • Postal code;

  • Product;

  • Order value; or

  • Delivery method.

Where Cash on Delivery is selected, payment is generally made to the delivery carrier when the parcel is delivered.

Depending on the carrier, the recipient may be required to:

  • Pay in cash;

  • Prepare the exact amount;

  • Use another payment method accepted by the carrier;

  • Confirm delivery details; or

  • Provide appropriate identification.

The available method depends on the local carrier.

If Cash on Delivery is not displayed during checkout, it is not available for that particular order.

8. Order Confirmation

After placing an order, you will normally receive an order confirmation using the email address provided during checkout.

The order confirmation may contain:

  • Order number;

  • Products ordered;

  • Order amount;

  • Delivery address;

  • Selected payment method; and

  • Other relevant information.

Please check your order confirmation carefully.

If you notice an error, contact us as soon as possible at:

support@prwdh.shop

An order confirmation confirms receipt of your order but does not necessarily mean that the parcel has already been dispatched.

9. Dispatch Confirmation

Once your parcel has been prepared and handed to the carrier, you may receive a shipping or dispatch confirmation.

Where available, this may include:

  • Carrier name;

  • Tracking number;

  • Tracking link;

  • Dispatch date; and

  • Other relevant delivery information.

Please also check your spam or junk email folder if you do not receive an expected shipping notification.

10. Shipment Tracking

Where shipment tracking is available, tracking information will normally be sent to the email address used when placing the order.

Tracking information may take approximately 24–48 hours after dispatch to become active in the carrier's tracking system.

In some cases, particularly for international shipments, the original tracking number may later be replaced or supplemented by a local carrier tracking number.

If your tracking information does not update immediately, please allow reasonable time for the carrier's system to refresh.

If you need assistance tracking your order, contact:

Email: support@prwdh.shop
Telephone: +45 57 35 28 68

Please include your order number when contacting us.

11. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Before submitting your order, please check:

  • Recipient's full name;

  • Street name;

  • Building or house number;

  • Apartment or unit number, where applicable;

  • Postal code;

  • City;

  • Country;

  • Telephone number; and

  • Email address.

If you discover an error in your delivery address, please contact us immediately.

If the parcel has not yet been dispatched, we may be able to correct the address.

However, once an order has entered fulfilment or has already been dispatched, changing the delivery address may no longer be possible.

Where permitted by law, you may be responsible for reasonable additional delivery costs caused by an incorrect or incomplete address supplied by you.

This does not apply where the delivery problem results from an error attributable to us or our contracted delivery provider.

12. Delivery Attempts and Collection Points

The carrier may make one or more delivery attempts depending on its local delivery procedures.

If no one is available to receive the parcel, the carrier may:

  • Attempt delivery again;

  • Contact the recipient;

  • Leave a delivery notice;

  • Deliver the parcel to an authorized collection point;

  • Leave the parcel in an authorized safe location where permitted; or

  • Return the parcel to the sender.

Customers should monitor available tracking information and collect parcels within any collection period specified by the carrier.

If a parcel is returned because it was not collected or was unjustifiably refused, reasonable return or reshipping costs may apply where permitted by law.

13. Delayed Shipments

Although we aim to deliver orders within the estimated delivery period, delays can occasionally occur.

Possible causes include:

  • Carrier congestion;

  • Customs inspections;

  • Border inspections;

  • Public holidays;

  • Severe weather;

  • Strikes or industrial action;

  • Transportation interruptions;

  • Incorrect delivery information;

  • Regulatory restrictions;

  • Natural disasters; or

  • Other circumstances outside our reasonable control.

If your estimated delivery period has passed and tracking information has not been updated for an extended period, please contact us at:

support@prwdh.shop

Please provide your order number.

We will review the available shipment information and, where appropriate, contact the carrier.

An estimated delivery date does not remove any mandatory consumer rights provided by applicable law.

14. Lost or Undelivered Parcels

A parcel is not automatically considered lost immediately after the estimated delivery date has passed.

If you cannot locate your parcel, please first:

  • Check the tracking information;

  • Confirm that your delivery address is correct;

  • Check with household members;

  • Check reception, mailroom or building management areas;

  • Check any authorized safe location;

  • Check whether the parcel has been delivered to a collection point; and

  • Contact the local carrier where appropriate.

If the parcel still cannot be located, please contact:

support@prwdh.shop

Please include your order number and delivery information.

We will review the shipment and, where appropriate, investigate the matter with the carrier.

If the parcel is confirmed to have been lost during transportation for which we remain responsible, we will provide an appropriate remedy in accordance with applicable law.

Depending on the circumstances, this may include:

  • Replacement shipment; or

  • Refund.

15. Risk During Delivery

For consumer orders where we arrange the delivery, Veddelev Outdoor remains responsible for the goods during transportation until the goods are delivered to you or to a third party designated by you other than the carrier, subject to applicable law.

If goods are lost or damaged while being transported by a carrier arranged by us, please contact us rather than attempting to resolve the contractual claim solely with the carrier.

Where you independently appoint a carrier that was not offered by us, different rules concerning transfer of risk may apply under applicable law.

16. Damaged Parcels or Products

Please inspect your parcel and product as soon as reasonably possible after delivery.

If the parcel or product arrives damaged, please contact us promptly.

Please provide, where reasonably possible:

  • Your order number;

  • Description of the damage;

  • Photographs of the outer packaging;

  • Photograph of the shipping label;

  • Photographs of the damaged product; and

  • Video showing the issue where relevant.

Please keep the original packaging until the matter has been reviewed.

If the product is confirmed to have been damaged during delivery, we will provide an appropriate solution in accordance with applicable consumer law and our Return and Refund Policy.

This may include:

  • Repair;

  • Replacement;

  • Return; or

  • Refund,

depending on the circumstances and applicable law.

17. Incorrect or Missing Products

If you receive:

  • An incorrect product;

  • An incorrect model or variation;

  • A parcel with missing products; or

  • Missing accessories or components,

please contact us promptly at:

support@prwdh.shop

Please provide:

  • Your order number;

  • Description of the issue;

  • Photographs of the parcel;

  • Photographs of all products received; and

  • Photograph of the shipping label.

After reviewing the information, we may provide an appropriate solution, including:

  • Sending the correct product;

  • Supplying missing components;

  • Replacement; or

  • Refund.

18. Customs, VAT and Import Charges

Orders delivered across national borders may be subject to customs or import procedures depending on the destination.

For destinations where applicable, charges may include:

  • VAT;

  • Import duties;

  • Customs clearance charges;

  • Handling fees; or

  • Other charges imposed by the destination country's authorities.

For deliveries within applicable EU customs and VAT arrangements, such charges may be handled differently from deliveries to destinations outside those arrangements.

Where taxes, duties or other import-related charges are included in the amount charged by us, this will be indicated during checkout where required.

Unless expressly stated otherwise, customs duties, import taxes or other charges imposed independently by authorities in the destination country may be the customer's responsibility.

We do not control charges imposed independently by customs or governmental authorities.

Customers are responsible for ensuring that products ordered may lawfully be imported into their destination country.

19. Refused or Uncollected Parcels

If you no longer wish to receive an order, please contact us as soon as possible.

Simply refusing a parcel does not necessarily replace the requirement to properly exercise any applicable cancellation or withdrawal right.

Where a parcel is refused or not collected and returned to us, reasonable direct return or reshipping costs may apply where permitted by law.

Any mandatory statutory consumer rights remain unaffected.

For information about cancellation and withdrawal, please review our Return and Refund Policy.

20. Returns and Withdrawal Rights

Shipping-related returns are handled under our Return and Refund Policy.

Eligible consumers purchasing through an online or other qualifying distance contract may have a statutory 14-day right of withdrawal.

Where this statutory right applies:

  • You may withdraw without giving a reason;

  • You must notify us within the applicable withdrawal period;

  • Goods must be returned within the applicable legal period; and

  • You are responsible for the direct cost of returning change-of-mind goods where this responsibility was properly disclosed before purchase.

You will not be required to bear reasonable return shipping costs where a return results from a confirmed issue for which we are responsible, including:

  • A defective or non-conforming product;

  • A product damaged during delivery;

  • An incorrect product;

  • Missing products or components; or

  • Another confirmed fulfilment error attributable to us.

Please review our Return and Refund Policy for complete return and refund conditions.

21. Events Outside Our Reasonable Control

We will not be responsible for delays caused solely by circumstances outside our reasonable control, subject to mandatory consumer rights.

Such events may include:

  • Natural disasters;

  • Extreme weather;

  • War or civil unrest;

  • Government restrictions;

  • Border closures;

  • Customs closures;

  • Strikes;

  • Carrier interruptions;

  • Transportation network disruptions;

  • Telecommunications failures; or

  • Other comparable events beyond our reasonable control.

Where such an event affects an order, we will take reasonable steps to reduce disruption and provide relevant information where appropriate.

Mandatory consumer rights remain unaffected.

22. Changes to This Shipping and Delivery Policy

We may update this Shipping and Delivery Policy from time to time to reflect changes in:

  • Delivery providers;

  • Delivery destinations;

  • Estimated delivery periods;

  • Shipping charges;

  • Business operations;

  • Legal or regulatory requirements; or

  • Logistics procedures.

The latest version will be published through our online store with an updated revision date.

Changes will not retroactively reduce mandatory rights connected with an order that has already been accepted.

23. Contact Information

For questions regarding:

  • Shipping;

  • Order processing;

  • Delivery;

  • Tracking;

  • Delayed parcels;

  • Lost parcels;

  • Damaged shipments; or

  • Incorrect or missing products,

please contact us:

Veddelev Outdoor
CVR number: 43856502
Company representative: Morten Stagsted Sillesen

Registered address:
C/O Ulla Sognstrup Larsen
Rødbyvej 19
4000 Roskilde
Denmark

Email: support@prwdh.shop
Telephone: +45 57 35 28 68

When contacting us regarding an existing order, please include your order number and the email address used when placing the order so that we can assist you more efficiently.