Return and Refund Policy

Last updated: August 17, 2026

This Return and Refund Policy applies to purchases made from Veddelev Outdoor, CVR number 43856502.

We want our customers to shop with confidence. This Policy explains our voluntary return policy, statutory withdrawal rights, return shipping costs, damaged or defective products, and refund procedures.

Nothing in this Policy limits any mandatory consumer rights available under applicable law.

1. 30-Day Return Policy

We offer a 30-day voluntary return policy.

You may request a return within 30 days after receiving your order, subject to the conditions below.

Return Conditions

To qualify for a voluntary return, the product should generally:

• Be in the same condition in which it was received;

• Be unused, unworn and undamaged;

• Include all original accessories, components, manuals and other items supplied with the product;

• Include original tags or labels, where applicable;

• Be returned in its original packaging where reasonably possible; and

• Include a receipt, order confirmation or other valid proof of purchase.

Products that have been used, damaged, altered, modified or returned incomplete may not qualify for a voluntary return or may be subject to a reduction in the refund where permitted by applicable law.

Our voluntary 30-day return policy is separate from, and does not restrict, any statutory consumer rights.

2. How to Request a Return

Before returning any product, please contact us first.

Email: support@prwdh.shop
Telephone: +45 57 35 28 68

When contacting us, please provide:

• Your full name;

• Order number;

• Email address used for the order;

• Product you wish to return;

• Reason for the return; and

• Photographs or videos where the request concerns damage, defects, missing parts or an incorrect product.

Please do not send a product back before receiving return instructions from us.

After reviewing your request, we will provide the appropriate return instructions.

Return Address

Unless we provide you with a different authorized return address, approved returns should be sent to:

Veddelev Outdoor
C/O Ulla Sognstrup Larsen
Rødbyvej 19
4000 Roskilde
Denmark

We recommend using a secure and trackable shipping service and retaining your shipping receipt and tracking information until the return has been completed.

3. Damaged, Defective or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

Contact us promptly if:

• The product arrives damaged;

• The product is defective;

• The product does not function as reasonably expected;

• You receive the wrong product;

• Products, parts or accessories are missing; or

• The parcel shows significant signs of damage during transportation.

When reporting a problem, please provide:

• Your order number;

• A description of the issue;

• Clear photographs of the product;

• Photographs of the packaging and shipping label where relevant; and

• A video showing the issue where reasonably necessary.

After reviewing the information, we will provide an appropriate solution in accordance with applicable consumer law.

Depending on the circumstances, this may include:

• Repair;

• Replacement;

• Supply of missing components;

• Return;

• Price reduction; or

• Refund.

Your statutory rights concerning defective, damaged, incorrect or non-conforming goods remain unaffected.

4. Non-Returnable Products and Exceptions

Certain products may not qualify for voluntary returns for hygiene, health, safety or practical reasons.

These may include, where applicable:

• Perishable goods or products that deteriorate or expire rapidly;

• Custom-made or personalized products;

• Products manufactured or modified according to the customer's specifications;

• Sealed goods that are not suitable for return for health protection or hygiene reasons after the seal has been removed;

• Hazardous materials;

• Flammable liquids or gases;

• Products materially altered or damaged after delivery; and

• Other products excluded from return under applicable law.

These exclusions do not affect mandatory rights relating to defective, damaged, incorrect or non-conforming products.

If you are unsure whether a product may be returned, please contact us at support@prwdh.shop.

5. Exchanges

If you would like a different product, model, size, specification or variation, please contact us.

Where a direct exchange is unavailable, you may need to:

1. Return the original product in accordance with this Policy; and

2. Place a new order for the replacement product.

Replacement availability depends on current stock and cannot be guaranteed.

6. 14-Day Statutory Right of Withdrawal

Consumers purchasing eligible products through an online or other distance-selling method may have a statutory right to withdraw from the purchase within 14 days without providing a reason, subject to applicable law and statutory exceptions.

For goods, the withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the goods.

Where multiple goods from the same order are delivered separately, the applicable withdrawal period may begin when the final relevant item is received, where required by applicable law.

How to Exercise the Right of Withdrawal

To exercise your statutory right of withdrawal, you must inform us of your decision before the withdrawal period expires.

You do not need to print or complete a paper form.

Simply email us at:

support@prwdh.shop

Please include the following information:

• Your full name;

• Order number;

• Email address used for the order;

• Product or products you wish to withdraw from;

• Date the order was placed;

• Date the goods were received; and

• A clear statement confirming that you wish to withdraw from the purchase.

For example:

“I hereby notify Veddelev Outdoor that I wish to withdraw from my purchase of the above product(s).”

You do not need to provide a reason for exercising an applicable statutory right of withdrawal.

It is sufficient that your withdrawal notification is sent before the applicable withdrawal period expires.

You may also contact us by telephone at +45 57 35 28 68, although we recommend sending the withdrawal request by email so that both you and we have a written record of the request.

7. Returning Goods After Withdrawal

After informing us that you wish to exercise your statutory right of withdrawal, you must return the goods without undue delay and, in any event, no later than 14 days after the day on which you informed us of your withdrawal.

Unless otherwise instructed by us, approved returns should be sent to:

Veddelev Outdoor
C/O Ulla Sognstrup Larsen
Rødbyvej 19
4000 Roskilde
Denmark

Please do not send returns on a Cash on Delivery, postage-due or similar basis unless we expressly agree to this in advance.

We recommend retaining:

• Your return shipping receipt;

• Tracking number; and

• Proof showing the date on which the parcel was sent.

8. Condition of Returned Goods

When exercising a statutory right of withdrawal, you may inspect and handle the goods only to the extent reasonably necessary to determine their:

• Nature;

• Characteristics; and

• Functioning.

This should generally be comparable to the inspection you would reasonably be permitted to carry out in a physical retail store.

Where permitted by applicable law, you may be responsible for any reduction in the value of the goods resulting from handling beyond what is reasonably necessary for this purpose.

Opening packaging does not automatically remove the statutory right of withdrawal unless the product falls within a legally recognized exception.

9. Who Pays the Return Shipping Costs?

Change-of-Mind / Statutory Withdrawal Returns

When you exercise an applicable 14-day statutory right of withdrawal because you have changed your mind, you are responsible for the direct cost of returning the goods, provided that you were properly informed of this responsibility before completing the purchase.

These costs may include:

• Return postage;

• Courier charges;

• Packaging costs; and

• Other direct costs of returning the goods.

Voluntary 30-Day Returns

For voluntary change-of-mind returns under our 30-day return policy that fall outside the statutory withdrawal period, the customer is generally responsible for the return shipping costs.

Defective, Damaged or Incorrect Products

You will not be required to bear reasonable return shipping costs where the return results from a confirmed issue for which we are responsible, including:

• A defective or non-conforming product;

• A product damaged before or during delivery;

• An incorrect product supplied by us;

• Missing products, components or accessories; or

• Another confirmed fulfilment error attributable to us.

Please contact us before returning such products.

Where appropriate, we may:

• Provide a prepaid return label; or

• Reimburse reasonable return shipping costs.

10. Refunds Under the Statutory Right of Withdrawal

Where you validly exercise an applicable statutory right of withdrawal, we will reimburse payments received from you in relation to the withdrawn purchase.

This includes the cost of the least expensive standard delivery option offered for the relevant order.

If you selected an expedited, express or more expensive delivery option, additional delivery costs above the cost of our least expensive standard delivery method may not be refunded where permitted by law.

Refund Timing

We will process the reimbursement without undue delay and no later than 14 days after the day on which we are informed of your decision to withdraw, subject to the rules below.

For purchases involving physical goods, we may withhold reimbursement until:

• We have received the returned goods; or

• You provide sufficient evidence that the goods have been sent back,

whichever occurs first.

Unless otherwise agreed and subject to technical availability, reimbursement will normally be made using the same payment method used for the original transaction.

We do not charge a separate fee for processing an eligible statutory refund.

11. Refunds Under Our Voluntary 30-Day Return Policy

For returns made under our voluntary 30-day return policy that do not fall under the statutory withdrawal right, we will inspect the returned product after receiving it.

We will notify you whether the refund has been approved.

If approved, the refund will normally be processed within 10 business days after approval.

The refund will normally be issued using the original payment method where possible.

If the original payment method cannot reasonably be used, we may contact you to arrange another appropriate refund method.

Please note that banks, card issuers and payment providers may require additional time before the refunded amount appears in your account.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact:

support@prwdh.shop

12. Return Inspection and Reduced Value

Returned products may be inspected after they are received.

For voluntary returns, products that are:

• Used beyond reasonable inspection;

• Damaged;

• Altered;

• Incomplete;

• Missing accessories or components; or

• Otherwise returned in a condition that materially reduces their value

may be refused under our voluntary return policy or may result in a reasonable deduction from the refund where permitted by applicable law.

For statutory withdrawal returns, any reduction or deduction will only be applied where permitted by applicable consumer law.

13. Sale and Promotional Products

Unless otherwise stated, products purchased during a sale or promotional campaign may still be eligible for return subject to the conditions of this Policy.

Mandatory consumer rights remain unaffected by:

• Discounts;

• Promotional pricing;

• Coupon codes; or

• Sale campaigns.

14. Order Cancellation Before Dispatch

If you wish to cancel or change an order before it has been dispatched, please contact us as soon as possible.

Email: support@prwdh.shop
Telephone: +45 57 35 28 68

We will make reasonable efforts to assist you.

However, once the order has entered processing or has already been dispatched, we may not be able to stop or modify the shipment.

Any applicable statutory withdrawal rights remain unaffected.

15. Refused or Uncollected Parcels

If a parcel is refused or is not collected and is returned to us, please contact us.

Where permitted by law, reasonable direct costs resulting from an unjustified refusal or failure to collect a parcel may be deducted from a voluntary refund.

This does not limit any mandatory statutory consumer rights.

16. Contact Information

For questions regarding:

• Returns;

• Refunds;

• Withdrawal rights;

• Damaged products;

• Defective products;

• Incorrect orders; or

• Missing products or accessories,

please contact us using the details below.

Company name: Veddelev Outdoor
CVR number: 43856502

Registered address:
C/O Ulla Sognstrup Larsen
Rødbyvej 19
4000 Roskilde
Denmark

Email: support@prwdh.shop
Telephone: +45 57 35 28 68

When contacting us about an existing order, please include your order number so that we can assist you more efficiently.