Payment Policy

Last updated: August 17, 2026

This Payment Policy explains the payment procedures, payment methods, transaction security, refunds and related terms applicable to purchases made from Veddelev Outdoor.

Please review this Payment Policy before completing your purchase.

1. Company Information

Business name: Veddelev Outdoor
CVR number: 43856502
Association representative: Morten Stagsted Sillesen

Registered address:
C/O Ulla Sognstrup Larsen
Rødbyvej 19
4000 Roskilde
Denmark

Email: support@prwdh.shop
Telephone: +45 57 35 28 68

2. Accepted Payment Methods

Available payment methods are displayed during checkout.

Payment options may vary depending on factors such as:

  • Customer location;

  • Destination country;

  • Currency;

  • Order value;

  • Product;

  • Delivery method;

  • Payment provider availability; and

  • Other technical or operational factors.

Only payment methods displayed during checkout are available for the relevant order.

We do not guarantee that every payment method will be available for every customer, destination or order.

Payment methods may be added, removed or temporarily unavailable from time to time.

3. Payment at Checkout

Before submitting an order, please carefully review:

  • Products selected;

  • Product quantities;

  • Product variations;

  • Billing information;

  • Delivery information;

  • Currency;

  • Shipping charges;

  • Taxes or other applicable charges;

  • Selected payment method; and

  • Total order amount.

The total amount payable for your order will be displayed during checkout before you submit the order.

By completing the payment process or submitting an order that carries an obligation to pay, you authorize the selected payment provider to process the applicable transaction.

4. Prices and Currency

Product prices are displayed through our online store.

The applicable currency will be shown during checkout.

Depending on your location and the payment method used, a bank, card issuer or payment provider may independently apply:

  • Currency conversion;

  • Foreign exchange adjustments;

  • International transaction charges; or

  • Other payment-provider charges.

Any charges imposed independently by your bank, card issuer or payment provider are outside the direct control of Veddelev Outdoor.

Where we ourselves apply a payment-related charge, it will be disclosed before the order is completed where required.

5. Taxes and Additional Charges

Applicable taxes, shipping charges and other mandatory amounts collected by us will be displayed during checkout where applicable.

For orders delivered across national borders, additional charges may potentially include:

  • VAT;

  • Customs duties;

  • Import taxes;

  • Customs clearance fees;

  • Handling charges; or

  • Other charges imposed by authorities in the destination country.

Where such charges are included in the amount paid to us, this will be reflected during checkout where applicable.

For more information about customs, VAT and import-related charges, please review our Shipping and Delivery Policy.

6. Payment Authorization

Submission of payment information does not automatically mean that an order has been accepted.

Depending on the payment method, a transaction may need to be:

  • Submitted;

  • Authorized;

  • Verified;

  • Confirmed; and

  • Successfully processed

before the order can proceed.

We may delay, reject or cancel an order where reasonably necessary because:

  • Payment authorization fails;

  • Payment cannot be verified;

  • The transaction appears unauthorized;

  • Fraudulent activity is reasonably suspected;

  • Billing information appears incorrect;

  • Order information is inconsistent;

  • Additional verification is required; or

  • Processing the transaction would violate applicable law.

If an order is cancelled after a payment has already been successfully collected, an appropriate refund will be processed in accordance with our Return and Refund Policy and applicable law.

7. Payment Processing

Depending on the payment method selected, transactions may be processed by:

  • Shopify;

  • Payment gateways;

  • Banks;

  • Card networks;

  • Digital payment providers; or

  • Other authorized payment service providers.

Payment providers may apply their own:

  • Terms of service;

  • Privacy policies;

  • Security procedures;

  • Authentication procedures; and

  • Transaction requirements.

Where payment information is processed directly by an independent payment provider, Veddelev Outdoor may not receive or store your complete payment credentials.

8. Payment Security

We take reasonable steps designed to maintain a safe online purchasing environment.

Payments may be processed using the security and authentication systems of the payment provider selected during checkout.

For your security:

  • Do not send passwords by email;

  • Do not send complete payment credentials by email;

  • Do not send account login details to customer support;

  • Verify your order details before submitting payment;

  • Keep your order confirmation and payment confirmation; and

  • Contact us if you notice suspicious activity relating to an order.

Veddelev Outdoor will never ask you to provide your payment-account password or online banking password by email or telephone.

If you receive a suspicious message claiming to represent Veddelev Outdoor, please contact us at:

support@prwdh.shop

9. Authentication and Verification

Your payment provider may require additional authentication before approving a transaction.

Depending on the payment method, this may include:

  • Password verification;

  • PIN verification;

  • One-time security codes;

  • Mobile-device confirmation;

  • Biometric authentication;

  • Account login;

  • Identity verification; or

  • Other security procedures.

These requirements are controlled by the relevant payment provider.

We cannot normally override an authentication or security requirement imposed by an independent payment provider.

10. Failed or Declined Payments

A payment may fail or be declined for reasons including:

  • Insufficient funds;

  • Incorrect payment information;

  • Expired payment details;

  • Account restrictions;

  • Payment-provider restrictions;

  • Security verification;

  • Fraud-prevention controls;

  • Currency restrictions;

  • Geographic restrictions; or

  • Temporary technical problems.

If your payment is declined, please review any information provided by your bank or payment provider.

Where available, you may try another payment method displayed during checkout.

Veddelev Outdoor cannot guarantee approval of a payment that has been independently rejected by a bank, card issuer or payment provider.

11. Payment Pending or Processing

Some payment methods may display a transaction as:

  • Pending;

  • Processing;

  • Authorized; or

  • Under review

before the payment is fully completed.

An order may not be dispatched until any required payment confirmation or verification has been completed.

Processing times may depend on:

  • Payment method;

  • Payment provider;

  • Bank;

  • Currency;

  • Security checks; and

  • Other transaction-related factors.

12. Order Confirmation

After successfully placing an order, you will normally receive an order confirmation using the email address provided during checkout.

The confirmation may include:

  • Order number;

  • Products ordered;

  • Product quantities;

  • Total order amount;

  • Currency;

  • Selected payment method;

  • Billing information;

  • Delivery information; and

  • Other relevant order details.

Please review your confirmation carefully.

If you notice an error, contact us as soon as possible:

Email: support@prwdh.shop
Telephone: +45 57 35 28 68

An automated order confirmation acknowledges that we have received your order and does not necessarily mean that the order has already been dispatched.

13. Duplicate Payments

If you believe you have been charged more than once for the same order, please contact us promptly.

Please provide:

  • Your full name;

  • Order number;

  • Email address used for the order;

  • Payment date;

  • Amount charged;

  • Payment method; and

  • Relevant transaction information.

Please do not send:

  • Passwords;

  • PIN codes;

  • Complete card details;

  • Online banking login information; or

  • Other sensitive login credentials.

We will review the available transaction information and assist where appropriate.

14. Incorrect Payment Amount

If you believe that the amount charged does not correspond with your confirmed order total, please contact us.

Please provide:

  • Order number;

  • Amount expected;

  • Amount charged;

  • Payment date; and

  • Relevant transaction information.

We will review the order and available payment records.

15. Fraud Prevention and Order Verification

We may perform reasonable checks designed to prevent:

  • Unauthorized purchases;

  • Identity misuse;

  • Payment fraud;

  • Account abuse;

  • Fraudulent orders; and

  • Other suspicious transactions.

Where reasonably necessary, we may contact you to verify information relating to an order.

Verification may include confirmation of:

  • Customer name;

  • Email address;

  • Telephone number;

  • Billing information;

  • Delivery information; and

  • Order details.

Where we have reasonable grounds to suspect fraud or unauthorized activity, we may:

  • Temporarily hold an order;

  • Request additional verification;

  • Decline a transaction;

  • Cancel an order; or

  • Take other reasonable measures necessary to protect customers and our Services.

These measures do not limit mandatory consumer rights.

16. Refunds

Refunds are processed in accordance with our Return and Refund Policy.

Where a refund is approved, it will normally be made using the original payment method where possible, unless:

  • Another method is agreed;

  • The original payment method cannot reasonably receive the refund; or

  • Applicable law requires another approach.

Refund processing times may depend on:

  • Reason for the refund;

  • Payment method;

  • Payment provider;

  • Bank or financial institution;

  • Date the refund is processed; and

  • Whether a statutory withdrawal right applies.

Where an applicable statutory right of withdrawal is exercised, refunds will be handled in accordance with the applicable statutory requirements and our Return and Refund Policy.

After we issue a refund, your bank or payment provider may require additional time before the amount appears in your account.

17. Cancelled Orders

If an order paid in advance is cancelled before fulfilment and payment has already been collected, the applicable amount will be refunded.

The refund will normally be returned through the original payment method where possible.

Cancellation of an order does not affect any statutory rights available under applicable consumer law.

For more information about order cancellation, please review our Terms of Service and Return and Refund Policy.

18. Payment Disputes and Unauthorized Transactions

If you believe a payment connected with an order is:

  • Unauthorized;

  • Incorrect;

  • Duplicated; or

  • Otherwise disputed,

please contact us promptly so that we can review the transaction.

Email: support@prwdh.shop
Telephone: +45 57 35 28 68

You may also have rights through your bank, card issuer or payment provider.

Nothing in this Payment Policy is intended to restrict any payment-dispute or consumer-protection right that cannot legally be waived.

19. Payment Fees

Veddelev Outdoor will not add undisclosed payment fees after you have submitted your order.

Any payment-related amount charged directly by us will be disclosed during checkout where required.

Banks and independent payment providers may separately apply fees relating to matters such as:

  • Currency conversion;

  • International transactions; or

  • Other services supplied directly by them.

Such independent third-party charges are not controlled by Veddelev Outdoor.

20. Payment Information and Privacy

Personal information relating to payments and transactions is handled in accordance with our Privacy Policy.

Depending on the payment method selected, information necessary to complete or protect a transaction may be processed by:

  • Shopify;

  • Payment processors;

  • Banks;

  • Card networks;

  • Fraud-prevention providers;

  • Technical service providers; and

  • Other providers necessary to complete the transaction.

Payment-related information is used only for legitimate purposes connected with matters such as:

  • Processing transactions;

  • Managing orders;

  • Confirming payments;

  • Preventing fraud;

  • Processing refunds;

  • Resolving payment enquiries; and

  • Meeting applicable legal obligations.

For further information, please review our Privacy Policy.

21. Safe Payment Practices

For safer online shopping, customers should:

  • Complete payment only through the checkout provided by our online store or the payment provider selected through that checkout;

  • Never provide passwords by email;

  • Never provide banking login credentials to customer support;

  • Review the order total before paying;

  • Keep order confirmation emails;

  • Keep relevant payment confirmations; and

  • Contact us if suspicious payment activity is detected.

22. Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect:

  • Changes to available payment methods;

  • Changes to payment providers;

  • Changes to Shopify functionality;

  • Security requirements;

  • Fraud-prevention procedures;

  • Business operations;

  • Legal or regulatory developments; or

  • Other legitimate operational requirements.

The latest version will be published through our online store with an updated revision date.

Changes will not retroactively remove mandatory rights relating to purchases already completed.

23. Contact Information

If you have questions regarding:

  • Payment methods;

  • Payment status;

  • Failed payments;

  • Duplicate transactions;

  • Refunds;

  • Payment verification; or

  • Another payment-related matter,

please contact:

Veddelev Outdoor
CVR number: 43856502
Association representative: Morten Stagsted Sillesen

Registered address:
C/O Ulla Sognstrup Larsen
Rødbyvej 19
4000 Roskilde
Denmark

Email: support@prwdh.shop
Telephone: +45 57 35 28 68

When contacting us regarding an existing transaction, please include your order number and the email address used when placing the order.