Contact Information

Last updated: August 17, 2026

If you have questions about our products, orders, payments, shipping, delivery, returns, refunds or any other matter relating to our online store, please contact us using the information below.

Company Details

Company name: Veddelev Outdoor
CVR number: 43856502
Company representative: Morten Stagsted Sillesen

Registered Address

Veddelev Outdoor
C/O Ulla Sognstrup Larsen
Rødbyvej 19
4000 Roskilde
Denmark

Customer Support

Email: support@prwdh.shop
Telephone: +45 57 35 28 68

For general enquiries, email is the recommended contact method because it allows us to keep a clear written record of your request.

Order Enquiries

If you are contacting us about an existing order, please provide:

  • Your full name;

  • Order number;

  • Email address used when placing the order; and

  • A brief description of your enquiry.

Providing this information helps us identify your order and assist you more efficiently.

Shipping and Delivery Enquiries

For questions concerning:

  • Order processing;

  • Shipment status;

  • Tracking information;

  • Delayed deliveries;

  • Lost parcels;

  • Damaged parcels; or

  • Incorrect or missing products,

please contact:

Email: support@prwdh.shop
Telephone: +45 57 35 28 68

Please include your order number and, where relevant, your tracking number.

Damaged, Defective or Incorrect Products

If your product arrives:

  • Damaged;

  • Defective;

  • Incorrect;

  • Incomplete; or

  • With missing accessories or components,

please contact us promptly.

Where reasonably possible, include:

  • Your order number;

  • A description of the issue;

  • Clear photographs of the product;

  • Photographs of the outer packaging;

  • Photograph of the shipping label; and

  • A video showing the issue where relevant.

Please keep the original product packaging until the matter has been reviewed.

Returns and Refunds

If you wish to request a return, exchange or refund, please contact us before sending the product back.

Email: support@prwdh.shop
Telephone: +45 57 35 28 68

Please include:

  • Your full name;

  • Order number;

  • Email address used for the order;

  • Product you wish to return; and

  • Reason for contacting us.

Returns and refunds are handled in accordance with our Return and Refund Policy.

Please do not send a return before reviewing the applicable return instructions.

Statutory Withdrawal Requests

If you wish to exercise an applicable statutory right of withdrawal, you may notify us by email.

Email: support@prwdh.shop

Your email should include:

  • Your full name;

  • Order number;

  • Product or products concerned; and

  • A clear statement that you wish to withdraw from the purchase.

You do not need to use a printed withdrawal form.

Please refer to our Return and Refund Policy for complete information concerning withdrawal periods, return procedures and refunds.

Privacy and Personal Data Requests

For questions concerning:

  • Your personal information;

  • Access to your personal data;

  • Correction of personal information;

  • Deletion requests;

  • Marketing preferences;

  • Privacy rights; or

  • Our Privacy Policy,

please contact:

Email: support@prwdh.shop

Please clearly describe your request.

Where reasonably necessary to protect your information, we may request additional information to verify your identity before completing a privacy request.

Complaints

If you have a complaint concerning our products or Services, please contact us so that we can review the matter.

Please provide:

  • Your name;

  • Order number, where applicable;

  • Contact information;

  • Description of the issue; and

  • Any relevant photographs, documents or other supporting information.

Email: support@prwdh.shop
Telephone: +45 57 35 28 68

Submitting a complaint directly to us does not limit any statutory consumer rights or other remedies available under applicable law.

Business Correspondence

Business and formal correspondence may be sent to:

Veddelev Outdoor
C/O Ulla Sognstrup Larsen
Rødbyvej 19
4000 Roskilde
Denmark

CVR number: 43856502

Please note that customers wishing to return products should contact us first and follow the return instructions provided in our Return and Refund Policy.

Contact Summary

Veddelev Outdoor
CVR number: 43856502
Company representative: Morten Stagsted Sillesen

Address:
C/O Ulla Sognstrup Larsen
Rødbyvej 19
4000 Roskilde
Denmark

Email: support@prwdh.shop
Telephone: +45 57 35 28 68