Company Profile

Welcome to Veddelev Outdoor.

Veddelev Outdoor is a Denmark-based organization operating from Roskilde, Denmark. We provide customers with access to products through our online store and aim to offer a clear, reliable and straightforward shopping experience.

Our focus is on making the online purchasing process simple and transparent, from product information and checkout to delivery, customer support, returns and refunds.

Who We Are

Business name: Veddelev Outdoor
CVR number: 43856502
Business form: Voluntary association (Frivillig forening)
Association representative: Morten Stagsted Sillesen
Registered in: Denmark

Veddelev Outdoor has been registered since February 16, 2023.

Our Approach

We believe customers should be able to understand what they are purchasing and what to expect before completing an order.

For this reason, we aim to provide clear information concerning:

Product descriptions and specifications;
Prices and available payment options;
Shipping and estimated delivery times;
Order tracking where available;
Returns and refunds;
Customer rights; and
Contact and support information.

We continually work to keep the information provided through our online store clear and useful.

Customer Service

Customer support is an important part of our online store.

If you have questions regarding:

A product;
An existing order;
Payment;
Shipping or delivery;
Tracking;
A damaged or incorrect product;
Returns;
Refunds; or
Another customer-service matter,

you can contact us directly.

Email: support@prwdh.shop
Telephone: +45 57 35 28 68

When contacting us about an existing order, please include your order number and the email address used when placing the order so that we can assist you more efficiently.

Shopping With Confidence

We aim to provide customers with transparent information throughout the purchasing process.

Our store policies explain important matters including:

Payment procedures;
Shipping and delivery;
Returns and refunds;
Applicable withdrawal rights;
Privacy and personal data;
Website terms; and
Customer support.

We encourage customers to review the relevant policies before completing a purchase.

Nothing in our voluntary store policies is intended to limit mandatory consumer rights provided under applicable law.

Returns and Customer Rights

Eligible products may be covered by our voluntary return policy as described in our Return and Refund Policy.

Consumers may also have statutory rights under applicable consumer law, including rights relating to eligible distance purchases and products that are defective or do not conform to the purchase contract.

These statutory rights are separate from any additional voluntary return arrangements offered by Veddelev Outdoor.

Privacy and Security

We take customer privacy seriously.

Personal information provided through our online store is processed in accordance with our Privacy Policy and applicable data-protection requirements.

Information may be used where reasonably necessary to:

Process orders;
Arrange payment;
Deliver products;
Provide customer service;
Process returns and refunds;
Protect our Services against fraud; and
Meet applicable legal obligations.

Our online store uses Shopify's e-commerce technology to support the operation of the website and checkout.

Our Commitment

Our goal is to provide customers with an online shopping experience based on:

Clear product information;
Transparent policies;
Straightforward ordering;
Reliable customer communication;
Responsible handling of customer information; and
Practical support when an issue occurs.

If you have a question before or after placing an order, we encourage you to contact us.